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Frequently asked questions




Why do you need a copy of my Credit Card and ID card?

Due to legal- and security reasons this is sometimes neccessary.

My parcel was sent yesterday. When does it arrive

We can not tell exactly. Deliveries wihin Germany usually take 1-2 days.

Which kind of package do you use?

We use high quality packages made of receycled material that protect your articles from damage.

When will I receive my articles?

That depends on the delivery option you chose.
If you chose direct delivery, we will send you the article as soon as the arrive. Beside direct delivery you can chosse delivery at a special date or when a certain value of available backorders has been reached.

Can I delete a order or my backorders?

No, unfortunately you can't. Our staff can do this for you if your articles are not on their way already.

You can either do this by phone or in your backorder list.

how can I subscribe/unsubscribe to the newsletter?

If you click on "Newscenter" you can see all offered newsletters.
To subscribe or unsubscribe simply enter your email address in the appropriate field and click submit.
If you can not unsubscribe you presumably try to unsubscribe a email address which is not subscribed and you are subscribed with an alias addresses which points to your email address.
Please contact your support if you need help.

Where can I find the most up to date news?

On the right side of the shop you can see the Quickfinder. With the help of this tool you can find the most recent articles.

Did you receive my order?

After every successfull order you will receive a confirmation by email. If you did receive this email you can be sure that we received and processed your order.

If you did not receive this email, please check if the email address which is entered in your account is valid and working and if the email was caught by a SPAM filter.

Additionally every order which has not been processed, yet, is displayed in your backorder list.

My backorder list is empty.

Articles that are shipped to you will disappear from your backorders.

Ordered articles are kept in your backorder list for 90 days. After this period of time the article is deleted as it is unlikely that it will arrive. If you want you can re-order this article.

How long does the shipping take?

Deliveries within Germany usually take between 1 and 3 days.

We delivery on 5 days a week. ON saturdays and sundays we do not ship.