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Frequently asked questions

 

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Why was my review deleted?

Our review system has filters to avoid the follwoing types of reviews:

- Reviews which contain porn, defamation or * wing extremist content.

- Mass reviews of one user

- self-praise of a producer or artist.

My personal data has changed. What should I do?

Go to your account management. There you can change your personal data.

How does payment by C.O.D. work?

In the Account management you can choose which way you want to pay.
If you wanto to pay by C.O.D. please choose C.O.D.

Payment by C.O.D. means that you pay the articles cash when they arrive at the delivery man. This has the disadvantage that you must be at home and should have the amount suited as the delivery man hardly have change.

We must raise higher fees for payment by C.O.D. as the delivery companies raise higher transportation fees, too.

Is the availability information reliable?

Yes. The availability information is directly connected to our stock. in 99.99% of all cases you can rely on this information

When was my parcel sent?

An automatic delivery notification is sent to you when we give your parcel to the mail-order firm.
Additionally you can have a look at your past invoices in your account management. Usually the parcel is shipped the same day the invoice has been created.

What can I do with my mp3-files, which DRM (digital rights management) methods do you use?

Our iles are free of any DRM Copy Right Control.
You can use them as you wish, but of course you must attend to the copy right laws.
Our files have a analog watermark in which your name, email address and further information on the download and payment process are stored. In case that one of our files occures in a peer-to-peer network for example, we can find out who is the person who violated the copyright laws.

How do I redeem a free download code?

To redeem a free download code, please add your song to the shopping cart. In the column " Free download code " you can enter your vaild Free Download Code. Please click on the symbol to activate the free download code. The price will then set to 0.00 .


The following points must be considered:

- you must be registered and logged-in.

- You must reach the value of minimum 0,01 .

- you can redeem per day and per person only one 1) Download Free Code.

- The code must be valid and must not be passed in time.

- The code must be spelled exactly right.

- Each code can only be used once.


Free download codes will unfortunately not be credited manually. Similarly, a manual re-creation or reactivation of Free Download Codes unfortunately technically not possible.

I found a really old article in your shop. Is there a chance that it will arrive?

We can't guarantee. Often even old articles are reproduced or old backstock quantities arrive. If you don't want to place an order for such an article you can register for our noncommittal mail service and you will be informed when this article arrives.

Where is the myList function?

The myList function is in your account management.

Why do you need a copy of my Credit Card and ID card?

Due to legal- and security reasons this is sometimes neccessary.

 
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