Frequently asked questions
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When was my parcel sent?
An automatic delivery notification is sent to you when we give your parcel to the mail-order firm.
Additionally you can have a look at your past invoices in your account management. Usually the parcel is shipped the same day the invoice has been created.
Which countries do you serve?
In principle the whole world.
There is still money on my Credit account, but I can not order. Why?
Presumably you have some available backorders that will be sent with your next delivery.
To place orders your Credit must be sufficient enough to pay your next delivery.
We check if you have available backorders that will be sent with your next delivery and add the value of your backorders to the value of your shopping cart.
Can I delete a order or my backorders?
No, unfortunately you can't. Our staff can do this for you if your articles are not on their way already.
You can either do this by phone or in your backorder list.
Where can I find the most up to date news?
On the right side of the shop you can see the Quickfinder. With the help of this tool you can find the most recent articles.
Can I pay on ammount?
We don't offers this as we experienced too many problems.
My backorder list is empty.
Articles that are shipped to you will disappear from your backorders.
Ordered articles are kept in your backorder list for 90 days. After this period of time the article is deleted as it is unlikely that it will arrive. If you want you can re-order this article.
Did you receive my order?
After every successfull order you will receive a confirmation by email. If you did receive this email you can be sure that we received and processed your order.
If you did not receive this email, please check if the email address which is entered in your account is valid and working and if the email was caught by a SPAM filter.
Additionally every order which has not been processed, yet, is displayed in your backorder list.
What do you have on stock?
The availability of an article is merked with different colors.
If you click on one of these symbols you will get an overview of all symbols.