Support

Can I pay on ammount?

We don't offers this as we experienced too many problems.

How do I pay by credit card?

In the Account management you can choose which way you want to pay.
If you wanto to pay by Credit Card please choose Credit Card and click on the link to enter your Credit Card data. Without entering the Credit Card data you can not place any orders.

It is save to enter the Credit Card data as we use the highest available encryption techniques to protect your data from abuse. (128 bit SSL encryption).
If you still feel unsave to enter your data in the internet you can still give us a call on tell us the data on the phone.

How does payment by C.O.D. work?

In the Account management you can choose which way you want to pay.
If you wanto to pay by C.O.D. please choose C.O.D.

Payment by C.O.D. means that you pay the articles cash when they arrive at the delivery man. This has the disadvantage that you must be at home and should have the amount suited as the delivery man hardly have change.

We must raise higher fees for payment by C.O.D. as the delivery companies raise higher transportation fees, too.

Why do you need a copy of my Credit Card and ID card?

Due to legal- and security reasons this is sometimes neccessary.

How can I pay by pre-payment?

For pre-payment we have the Credit Account.

You can get further information on this in the FAQ-category "Credit Account".

How can I pay py debit advice?

Payment by debit advice is only possible with a German bank account and if you placed already more than 4 orders.

To pay by debit advice plase download the form in the account management (payment) and bring it yto yourt bank to fill it in. Please send us the filled in form by post.

As soon as the form arrives we will activate your account for payment by debit advice.