Frequently asked questions
How does the Credit Account work?
It's very simple:
You transfer money to your Credit Account and with this Credit you can pay all upcoming deliveries and invoices, quick, easy and for free.
To charge up your Credit Account you can choose among a variity of services:
- Credit Cards: Visa, Mastercard or American Express. Security features like Verfied by Visa or Mastercard Secure Code are supported.
Of course we will transfer your Credit back to your PayPal account or your bank account at any time you wish for free.
All settings for your Credit Account are done in the account management.
I want you to pay back my credit, what must I do?
Of course we will willingly transfer your Credit back to you:
You can choose between two options:
1. Re-Payment to your PayPal account.
The transfer of your Credit back to your PayPal account is for free.
Please enter the email address of your PayPal account in the form at your Credit management and we will start the transfer immediately.
As the transfer is done manually, it can take up to several hours until the transfer is completed.
2. Transfer to your bank account
We willingly transfer your Credfit to your bank account.
Transfers to banks in countries outside of the European Union can cause bank fees which you will be charged by your bank.
There is still money on my Credit account, but I can not order. Why?
Presumably you have some available backorders that will be sent with your next delivery.
To place orders your Credit must be sufficient enough to pay your next delivery.
We check if you have available backorders that will be sent with your next delivery and add the value of your backorders to the value of your shopping cart.