Frequently asked questions
My Djshop
Support
I've ordered articles that were not on stock. When will they arrive?
We can not give a binding information on that as we ourself do not get this information from our suppliers.
How can I search your shop?
The normal search on the bottom of the shop is very easy to use: Enter the keyword you are searching for and press ENTER.
After a few seconds the results will be displayed and on the left you see all categories in which we found articles your keyword.
For more complex searches please use our detail search.
How long does the shipping take?
Deliveries within Germany usually take between 1 and 3 days.
We delivery on 5 days a week. ON saturdays and sundays we do not ship.
What can I do with my mp3-files, which DRM (digital rights management) methods do you use?
Our mp3-files are real mp3s and do not have any DRM- or digital Copy Right Control.
You can use them as you wish, but of course you must attend to the copy right laws.
OUr mp3-files have a analog watermark in which you name, email address and further information on the download and payment process are stored. In case that one of our files occures in a peer-to-peer network for example, we can find out who is the person who violated the copy right laws.
Which mail-order firm do you use?
We have cooperations with:
Usually the customer can decide which company should bring his parcels.
but not every company is availabe in every country.
How do I redeem a free download code?
To redeem a free download code, please add your song to the shopping cart. In the column " Free download code " you can enter your vaild Free Download Code. Please click on the symbol to activate the free download code. The price will then set to 0.00 €.
The following points must be considered:
- you must be registered and logged-in.
- You must reach the value of minimum 0,01 €.
- you can redeem per day and per person only one 1) Download Free Code.
- The code must be valid and must not be passed in time.
- The code must be spelled exactly right.
- Each code can only be used once.
Free download codes will unfortunately not be credited manually. Similarly, a manual re-creation or reactivation of Free Download Codes unfortunately technically not possible.
My myList displays an empty result.
That can happen. If you have a list with the latest Techno releases of the past three days and there are no new Techno releases, you list will be empty until a new release arrives.
Some available articles in my backorders suddenly disappeared.
This happens when suppliers gave us faulty information on the supply delieveries.
We are sorry for that but we are powerless ourself.
What is this coupon code?
I have a coupon, how can I cash it?
Now and then we start a promotion campaign and distribute coupon to our customers.
If you have a valid coupon code you can save money. Every code has a ceratin value which will be credited to your order.
You can enter you code in the field on the checkout page whre your shoppiong cart is displayed.
Every coupon code has a minimum order value that must be reached.
Coupon codes are also used as presents. You can buy a coupon code with a worth of 10,00 to use it as present for somebodys birthday. These codes do not have a minimum order value, opf course.
Can you deliever to Switzerland?
Sure, but due to the high transportation costs we opened a special branch for customers from Sitzerland:
www.djshop.ch
