Frequently asked questions
Can I pay on ammount?
We don't offers this as we experienced too many problems.
What are backorders?
After an order all ordered articles are kept in your backorders until they are shipped to you.
With the help of your "my account" page you can check your backorder list and see if new articles arrived.
I placed an order but did not receive a confirmation email. What went wrong?
If you did not receive a confirmation email but saw the message that the order was completed successfully there is something wrong with your email address, mostly. Please chack your backorders the next day. If your ordered articles do not appear in your backorders, please contact us by phone or email.
Which mail-order firm do you use?
We have cooperations with:
Usually the customer can decide which company should bring his parcels.
but not every company is availabe in every country.
What is myList? How does it work?
With this function you can create article lists that only display articles you are interested in.
If you are only interested in Techno releases on vinyl, simply create a myList with the criteria Vinyl and Techno.
My account is locked, why?
This can have several reasons.
Please contact our sales team.
How can I search your shop?
The normal search on the bottom of the shop is very easy to use: Enter the keyword you are searching for and press ENTER.
After a few seconds the results will be displayed and on the left you see all categories in which we found articles your keyword.
For more complex searches please use our detail search.
My personal data has changed. What should I do?
Go to your account management. There you can change your personal data.
How many lists can I create?
As many as you want.
Which countries do you serve?
In principle the whole world.