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Frequently asked questions




How can I pay by pre-payment?

For pre-payment we have the Credit Account.

You can get further information on this in the FAQ-category "Credit Account".

How do I pay by credit card?

In the Account management you can choose which way you want to pay.
If you wanto to pay by Credit Card please choose Credit Card and click on the link to enter your Credit Card data. Without entering the Credit Card data you can not place any orders.

It is save to enter the Credit Card data as we use the highest available encryption techniques to protect your data from abuse. (128 bit SSL encryption).
If you still feel unsave to enter your data in the internet you can still give us a call on tell us the data on the phone.

The Musicloader does not start anymore. What can I do?

This can happen when you are updating your Java to Version 7 64 Bit and if you are still using version of the Musicloader.

Please uninstall the Musicloader completely, download the Musicloader and install it again.

I only got a ZIP file when I purchased a music download! Where are my files?

The ZIP file contains all your purchased mp3 files.
ZIP files contain and compress several other files.
To open and extract a ZIP file you need a small, free program like WinZip for example.
Many modern operation systems like Windows XP or Mac OS X can already open and extract ZIP files without the help of other programs.

Can I preorder articles

Yes, articles thet are not released, yet can be preordered and will be delivered as soon as they are released.

How many lists can I create?

As many as you want.

Which countries do you serve?

In principle the whole world.

How long does the shipping take?

Deliveries within Germany usually take between 1 and 3 days.

We delivery on 5 days a week. ON saturdays and sundays we do not ship.

Is the availability information reliable?

Yes. The availability information is directly connected to our stock. in 99.99% of all cases you can rely on this information

What is myList? How does it work?

With this function you can create article lists that only display articles you are interested in.

If you are only interested in Techno releases on vinyl, simply create a myList with the criteria Vinyl and Techno.