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Frequently asked questions

 

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I placed an order but did not receive a confirmation email. What went wrong?

If you did not receive a confirmation email but saw the message that the order was completed successfully there is something wrong with your email address, mostly. Please chack your backorders the next day. If your ordered articles do not appear in your backorders, please contact us by phone or email.

Where is my parcel?

You will receive a email as soon as we handed your parcel over to the mail-order firm. In this email you find a link to query the status of your shipment.

Can I preorder articles

Yes, articles thet are not released, yet can be preordered and will be delivered as soon as they are released.

When will I receive my articles?

That depends on the delivery option you chose.
If you chose direct delivery, we will send you the article as soon as the arrive. Beside direct delivery you can chosse delivery at a special date or when a certain value of available backorders has been reached.

When was my parcel sent?

An automatic delivery notification is sent to you when we give your parcel to the mail-order firm.
Additionally you can have a look at your past invoices in your account management. Usually the parcel is shipped the same day the invoice has been created.

I found a really old article in your shop. Is there a chance that it will arrive?

We can't guarantee. Often even old articles are reproduced or old backstock quantities arrive. If you don't want to place an order for such an article you can register for our noncommittal mail service and you will be informed when this article arrives.

How does the wishlist work?

Your account offers the function of a personal whishlist.

In this list you can store all articles you plan to buy or that you would like to buy.



Articles you bought will be removed from your wishlist automatically.

To put an article on the whishlist, simply go to the detail page of an article.

There you see a notepad symbol on the right. If you click it the article will be added to your whishlist.

Which logistic companies do you work with?

We cooperate with:
- Deutsche Post / DHL
- UPS
- GLS

You can choose you desired company youself when you place an order.

My personal data has changed. What should I do?

Go to your account management. There you can change your personal data.

Can I pay on ammount?

We don't offers this as we experienced too many problems.

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