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Frequently asked questions

 

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Why do you need a copy of my Credit Card and ID card?

Due to legal- and security reasons this is sometimes neccessary.

How can I listen to the sound samples?

With a modern browser our preview samples work without any further plugins like Adobe Flash etc.

As not every browser supports this though we still recommend installiing the latest Adobe Flash Player:

Adobe Flash Player herunterladen

Our previews are also working with mobile systems like iPhone, iPad, Android etc.

I only got a ZIP file when I purchased a music download! Where are my files?

The ZIP file contains all your purchased mp3 files.
ZIP files contain and compress several other files.
To open and extract a ZIP file you need a small, free program like WinZip for example.
Many modern operation systems like Windows XP or Mac OS X can already open and extract ZIP files without the help of other programs.

How do I know if an article is on stock?

You will find a status information to every article. This status is displayed with a colored field. Please click on one of these fileds to open a popup window with an explanaition for each color.

What are backorders?

After an order all ordered articles are kept in your backorders until they are shipped to you.
With the help of your "my account" page you can check your backorder list and see if new articles arrived.

I found a really old article in your shop. Is there a chance that it will arrive?

We can't guarantee. Often even old articles are reproduced or old backstock quantities arrive. If you don't want to place an order for such an article you can register for our noncommittal mail service and you will be informed when this article arrives.

How does the Credit Account work?

It's very simple:

You transfer money to your Credit Account and with this Credit you can pay all upcoming deliveries and invoices, quick, easy and for free.

To charge up your Credit Account you can choose among a variity of services:
- PayPal
- Credit Cards: Visa, Mastercard or American Express. Security features like Verfied by Visa or Mastercard Secure Code are supported.
- ClickAndBuy
- Paysafecard
- Sofortüberweisung

Of course we will transfer your Credit back to your PayPal account or your bank account at any time you wish for free.

All settings for your Credit Account are done in the account management.

how can I subscribe/unsubscribe to the newsletter?

If you click on "Newscenter" you can see all offered newsletters.
To subscribe or unsubscribe simply enter your email address in the appropriate field and click submit.
If you can not unsubscribe you presumably try to unsubscribe a email address which is not subscribed and you are subscribed with an alias addresses which points to your email address.
Please contact your support if you need help.

Is the availability information reliable?

Yes. The availability information is directly connected to our stock. in 99.99% of all cases you can rely on this information

How can I pay py debit advice?

Payment by debit advice is only possible with a German bank account and if you placed already more than 4 orders.

To pay by debit advice plase download the form in the account management (payment) and bring it yto yourt bank to fill it in. Please send us the filled in form by post.

As soon as the form arrives we will activate your account for payment by debit advice.

 
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