Frequently asked questions
How many lists can I create?
As many as you want.
How does the Credit Account work?
It's very simple:
You transfer money to your Credit Account and with this Credit you can pay all upcoming deliveries and invoices, quick, easy and for free.
To charge up your Credit Account you can choose among a variity of services:
- Credit Cards: Visa, Mastercard or American Express. Security features like Verfied by Visa or Mastercard Secure Code are supported.
Of course we will transfer your Credit back to your PayPal account or your bank account at any time you wish for free.
All settings for your Credit Account are done in the account management.
How do I pay by credit card?
In the Account management you can choose which way you want to pay.
If you wanto to pay by Credit Card please choose Credit Card and click on the link to enter your Credit Card data. Without entering the Credit Card data you can not place any orders.
It is save to enter the Credit Card data as we use the highest available encryption techniques to protect your data from abuse. (128 bit SSL encryption).
If you still feel unsave to enter your data in the internet you can still give us a call on tell us the data on the phone.
I forgot my login data.
The shop can send you your login data to the email address.
I've ordered articles that were not on stock. When will they arrive?
We can not give a binding information on that as we ourself do not get this information from our suppliers.
What do you have on stock?
The availability of an article is merked with different colors.
If you click on one of these symbols you will get an overview of all symbols.
Where is the myList function?
The myList function is in your account management.
Is the availability information reliable?
Yes. The availability information is directly connected to our stock. in 99.99% of all cases you can rely on this information
How do I redeem a free download code?
To redeem a free download code, please add your song to the shopping cart. In the column " Free download code " you can enter your vaild Free Download Code. Please click on the symbol to activate the free download code. The price will then set to 0.00 €.
The following points must be considered:
- you must be registered and logged-in.
- You must reach the value of minimum 0,01 €.
- you can redeem per day and per person only one 1) Download Free Code.
- The code must be valid and must not be passed in time.
- The code must be spelled exactly right.
- Each code can only be used once.
Free download codes will unfortunately not be credited manually. Similarly, a manual re-creation or reactivation of Free Download Codes unfortunately technically not possible.
What can I do with my mp3-files, which DRM (digital rights management) methods do you use?
Our iles are free of any DRM Copy Right Control.
You can use them as you wish, but of course you must attend to the copy right laws.
Our files have a analog watermark in which your name, email address and further information on the download and payment process are stored. In case that one of our files occures in a peer-to-peer network for example, we can find out who is the person who violated the copyright laws.