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Frequently asked questions




I can not access my backorders and invoices.

To access your backorders and invoics a customer number you must have been assigned a customer number.

You can see if you were assigned a customer number when you open your "my account" page.

Usually it takes 2-3 days after your first order until you are assigned a customer number.

My account is locked, why?

This can have several reasons.
Please contact our sales team.

How can I pay py debit advice?

Payment by debit advice is only possible with a German bank account and if you placed already more than 4 orders.

To pay by debit advice plase download the form in the account management (payment) and bring it yto yourt bank to fill it in. Please send us the filled in form by post.

As soon as the form arrives we will activate your account for payment by debit advice.

How many lists can I create?

As many as you want.

Which logistic companies do you work with?

We cooperate with:
- Deutsche Post / DHL

You can choose you desired company youself when you place an order.

How can I pay by pre-payment?

For pre-payment we have the Credit Account.

You can get further information on this in the FAQ-category "Credit Account".

My personal data has changed. What should I do?

Go to your account management. There you can change your personal data.

Is the availability information reliable?

Yes. The availability information is directly connected to our stock. in 99.99% of all cases you can rely on this information

How do I pay by credit card?

In the Account management you can choose which way you want to pay.
If you wanto to pay by Credit Card please choose Credit Card and click on the link to enter your Credit Card data. Without entering the Credit Card data you can not place any orders.

It is save to enter the Credit Card data as we use the highest available encryption techniques to protect your data from abuse. (128 bit SSL encryption).
If you still feel unsave to enter your data in the internet you can still give us a call on tell us the data on the phone.

My email address has changed, must I register again?

No, just go to the account management and change you email address.