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Frequently asked questions




Which countries do you serve?

In principle the whole world.

I've placed more than one order. Will I receive several parcels?

Not automatically. we collect your orders in you account.
You can define yourself when you want us to send you a parcel.

There is still money on my Credit account, but I can not order. Why?

Presumably you have some available backorders that will be sent with your next delivery.

To place orders your Credit must be sufficient enough to pay your next delivery.

We check if you have available backorders that will be sent with your next delivery and add the value of your backorders to the value of your shopping cart.

What can I do with my mp3-files, which DRM (digital rights management) methods do you use?

Our iles are free of any DRM Copy Right Control.
You can use them as you wish, but of course you must attend to the copy right laws.
Our files have a analog watermark in which your name, email address and further information on the download and payment process are stored. In case that one of our files occures in a peer-to-peer network for example, we can find out who is the person who violated the copyright laws.

how can I subscribe/unsubscribe to the newsletter?

If you click on "Newscenter" you can see all offered newsletters.
To subscribe or unsubscribe simply enter your email address in the appropriate field and click submit.
If you can not unsubscribe you presumably try to unsubscribe a email address which is not subscribed and you are subscribed with an alias addresses which points to your email address.
Please contact your support if you need help.

My backorder list is empty.

Articles that are shipped to you will disappear from your backorders.

Ordered articles are kept in your backorder list for 90 days. After this period of time the article is deleted as it is unlikely that it will arrive. If you want you can re-order this article.

What is myList? How does it work?

With this function you can create article lists that only display articles you are interested in.

If you are only interested in Techno releases on vinyl, simply create a myList with the criteria Vinyl and Techno.

How many lists can I create?

As many as you want.

I only got a ZIP file when I purchased a music download! Where are my files?

The ZIP file contains all your purchased mp3 files.
ZIP files contain and compress several other files.
To open and extract a ZIP file you need a small, free program like WinZip for example.
Many modern operation systems like Windows XP or Mac OS X can already open and extract ZIP files without the help of other programs.

My account is locked, why?

This can have several reasons.
Please contact our sales team.