Frequently asked questions
How can I search your shop?
The normal search on the bottom of the shop is very easy to use: Enter the keyword you are searching for and press ENTER.
After a few seconds the results will be displayed and on the left you see all categories in which we found articles your keyword.
For more complex searches please use our detail search.
payment of customs duty
You have to pay customes.
We must declare the worth of parcels that are sent to countries outside of the EU on a duty form.
The customs officers can open parcels without us knowing. We don't have any influence on that.
We also can not predict the amount of fees that have to be payed as the fees vary from country to country.
We kindly ask you to respect your local custom laws.
Every articles has it's own page at www.djshop.de which displays alle available information on the article.
Additionally there are some extras like reviews and recommendations.
How do I know if an article is on stock?
You will find a status information to every article. This status is displayed with a colored field. Please click on one of these fileds to open a popup window with an explanaition for each color.
I placed an order but did not receive a confirmation email. What went wrong?
If you did not receive a confirmation email but saw the message that the order was completed successfully there is something wrong with your email address, mostly. Please chack your backorders the next day. If your ordered articles do not appear in your backorders, please contact us by phone or email.
My email address has changed, must I register again?
No, just go to the account management and change you email address.
how can I subscribe/unsubscribe to the newsletter?
If you click on "Newscenter" you can see all offered newsletters.
To subscribe or unsubscribe simply enter your email address in the appropriate field and click submit.
If you can not unsubscribe you presumably try to unsubscribe a email address which is not subscribed and you are subscribed with an alias addresses which points to your email address.
Please contact your support if you need help.
Shopping Cart / Save Shopping Cart
Like at a real store you can collect all articles in your shopping cart. When you have found all articles and put them into your shopping cart you can go to the checkout and order all articles together.
You can save your shopping cart without ordering the articles. When you come back after some time you can load your shopping cart und continue shopping.
I want you to pay back my credit, what must I do?
Of course we will willingly transfer your Credit back to you:
You can choose between two options:
1. Re-Payment to your PayPal account.
The transfer of your Credit back to your PayPal account is for free.
Please enter the email address of your PayPal account in the form at your Credit management and we will start the transfer immediately.
As the transfer is done manually, it can take up to several hours until the transfer is completed.
2. Transfer to your bank account
We willingly transfer your Credfit to your bank account.
Transfers to banks in countries outside of the European Union can cause bank fees which you will be charged by your bank.
What is myList? How does it work?
With this function you can create article lists that only display articles you are interested in.
If you are only interested in Techno releases on vinyl, simply create a myList with the criteria Vinyl and Techno.