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Frequently asked questions

 

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My myList displays an empty result.

That can happen. If you have a list with the latest Techno releases of the past three days and there are no new Techno releases, you list will be empty until a new release arrives.

What do you have on stock?

The availability of an article is merked with different colors.
If you click on one of these symbols you will get an overview of all symbols.

I can not access my backorders and invoices.

To access your backorders and invoics a customer number you must have been assigned a customer number.

You can see if you were assigned a customer number when you open your "my account" page.

Usually it takes 2-3 days after your first order until you are assigned a customer number.

What is Java and where can I get it?

Java is a commonly used programming language which allows creating programs for several operating systems.
For example the most popular office suite Open Office is a Java program.
Most operating system have it by default and the user has nothing to care about.
To check if you have Java installed and download it if neccessary, visit this link:

Get Java

Subscribe / unsubscribe from newsletter

You find the forms to subscribe / unsubscribe to / from our newsletters by clicking on Newscenter.

Where is the myList function?

The myList function is in your account management.

Did you receive my order?

After every successfull order you will receive a confirmation by email. If you did receive this email you can be sure that we received and processed your order.

If you did not receive this email, please check if the email address which is entered in your account is valid and working and if the email was caught by a SPAM filter.

Additionally every order which has not been processed, yet, is displayed in your backorder list.

I only got a ZIP file when I purchased a music download! Where are my files?

The ZIP file contains all your purchased mp3 files.
ZIP files contain and compress several other files.
To open and extract a ZIP file you need a small, free program like WinZip for example.
Many modern operation systems like Windows XP or Mac OS X can already open and extract ZIP files without the help of other programs.

What are backorders?

After an order all ordered articles are kept in your backorders until they are shipped to you.
With the help of your "my account" page you can check your backorder list and see if new articles arrived.

When will I receive my articles?

That depends on the delivery option you chose.
If you chose direct delivery, we will send you the article as soon as the arrive. Beside direct delivery you can chosse delivery at a special date or when a certain value of available backorders has been reached.

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