Frequently asked questions
I've placed more than one order. Will I receive several parcels?
Not automatically. we collect your orders in you account.
You can define yourself when you want us to send you a parcel.
How does the Credit Account work?
It's very simple:
You transfer money to your Credit Account and with this Credit you can pay all upcoming deliveries and invoices, quick, easy and for free.
To charge up your Credit Account you can choose among a variity of services:
- Credit Cards: Visa, Mastercard or American Express. Security features like Verfied by Visa or Mastercard Secure Code are supported.
Of course we will transfer your Credit back to your PayPal account or your bank account at any time you wish for free.
All settings for your Credit Account are done in the account management.
How much is the delivery?
You can query all shipping costs when you click Information => Shipping costs.
Please choose the country to which the parcels will be sent.
payment of customs duty
You have to pay customes.
We must declare the worth of parcels that are sent to countries outside of the EU on a duty form.
The customs officers can open parcels without us knowing. We don't have any influence on that.
We also can not predict the amount of fees that have to be payed as the fees vary from country to country.
We kindly ask you to respect your local custom laws.
How do I know if an article is on stock?
You will find a status information to every article. This status is displayed with a colored field. Please click on one of these fileds to open a popup window with an explanaition for each color.
What can I do with my mp3-files, which DRM (digital rights management) methods do you use?
Our iles are free of any DRM Copy Right Control.
You can use them as you wish, but of course you must attend to the copy right laws.
Our files have a analog watermark in which your name, email address and further information on the download and payment process are stored. In case that one of our files occures in a peer-to-peer network for example, we can find out who is the person who violated the copyright laws.
How does the wishlist work?
Your account offers the function of a personal whishlist.
In this list you can store all articles you plan to buy or that you would like to buy.
Articles you bought will be removed from your wishlist automatically.
To put an article on the whishlist, simply go to the detail page of an article.
There you see a notepad symbol on the right. If you click it the article will be added to your whishlist.
When will I receive my articles?
That depends on the delivery option you chose.
If you chose direct delivery, we will send you the article as soon as the arrive. Beside direct delivery you can chosse delivery at a special date or when a certain value of available backorders has been reached.
How often can I download my tracks
You can download every track two times within six month after the purchase date.
How can I search your shop?
The normal search on the bottom of the shop is very easy to use: Enter the keyword you are searching for and press ENTER.
After a few seconds the results will be displayed and on the left you see all categories in which we found articles your keyword.
For more complex searches please use our detail search.