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Frequently asked questions

 

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Can I pay on ammount?

We don't offers this as we experienced too many problems.

Where are downloaded the files?

Please click on the button "Open download folder".
This will open the folder in which the files are stored.

My myList displays an empty result.

That can happen. If you have a list with the latest Techno releases of the past three days and there are no new Techno releases, you list will be empty until a new release arrives.

What is myList? How does it work?

With this function you can create article lists that only display articles you are interested in.

If you are only interested in Techno releases on vinyl, simply create a myList with the criteria Vinyl and Techno.

What is Java and where can I get it?

Java is a commonly used programming language which allows creating programs for several operating systems.
For example the most popular office suite Open Office is a Java program.
Most operating system have it by default and the user has nothing to care about.
To check if you have Java installed and download it if neccessary, visit this link:

Get Java

Did you receive my order?

After every successfull order you will receive a confirmation by email. If you did receive this email you can be sure that we received and processed your order.

If you did not receive this email, please check if the email address which is entered in your account is valid and working and if the email was caught by a SPAM filter.

Additionally every order which has not been processed, yet, is displayed in your backorder list.

How can I pay by pre-payment?

For pre-payment we have the Credit Account.

You can get further information on this in the FAQ-category "Credit Account".

Subscribe / unsubscribe from newsletter

You find the forms to subscribe / unsubscribe to / from our newsletters by clicking on Newscenter.

Where is my parcel?

You will receive a email as soon as we handed your parcel over to the mail-order firm. In this email you find a link to query the status of your shipment.

My account is locked, why?

This can have several reasons.
Please contact our sales team.

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