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Frequently asked questions

 

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What is Java and where can I get it?

Java is a commonly used programming language which allows creating programs for several operating systems.
For example the most popular office suite Open Office is a Java program.
Most operating system have it by default and the user has nothing to care about.
To check if you have Java installed and download it if neccessary, visit this link:

Get Java

What do you have on stock?

The availability of an article is merked with different colors.
If you click on one of these symbols you will get an overview of all symbols.

I am a reseller. Do you have specail reseller offers?

Yes. You can vistit our reseller department at: http://vinyl-distribution.com

I found a really old article in your shop. Is there a chance that it will arrive?

We can't guarantee. Often even old articles are reproduced or old backstock quantities arrive. If you don't want to place an order for such an article you can register for our noncommittal mail service and you will be informed when this article arrives.

Where is my parcel?

You will receive a email as soon as we handed your parcel over to the mail-order firm. In this email you find a link to query the status of your shipment.

Which logistic companies do you work with?

We cooperate with:
- Deutsche Post / DHL
- UPS
- GLS

You can choose you desired company youself when you place an order.

What are backorders?

After an order all ordered articles are kept in your backorders until they are shipped to you.
With the help of your "my account" page you can check your backorder list and see if new articles arrived.

How do I know if an article is on stock?

You will find a status information to every article. This status is displayed with a colored field. Please click on one of these fileds to open a popup window with an explanaition for each color.

When was my parcel sent?

An automatic delivery notification is sent to you when we give your parcel to the mail-order firm.
Additionally you can have a look at your past invoices in your account management. Usually the parcel is shipped the same day the invoice has been created.

How can I listen to the sound samples?

With a modern browser our preview samples work without any further plugins like Adobe Flash etc.

As not every browser supports this though we still recommend installiing the latest Adobe Flash Player:

Adobe Flash Player herunterladen

Our previews are also working with mobile systems like iPhone, iPad, Android etc.

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